If it is within the warranty period, then subject to testing at an OE facility (whereupon the battery will be analysed and interrogated) we should be able to determine what the fault was caused by and whether it is covered by warranty or due to user error. See the OE Terms and Conditions of Sale and Warranty, available online.
Our expert team are ready to answer anyother questions that you may have.
What international approvals does the battery have? Battery Operational Safety – IEC/UL 62133; Transportation – UN38.3, Electromagnetic Interference – EMC (EU) and UK, and FCC